Frequently Asked Questions
What Payment Methods Do You Accept?
Zadon Fashion offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, and store credit.
My Order Was Confirmed, But I Just Got An Email That States I received A Refund. What Does This Mean?
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order).
I Forgot To Use My Promotional Code What Should I Do?
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
What If My Credit Card Declined?
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
I Placed an Order, But Never Received A Confirmation Number?
If you do not receive an email from Zadon Fashion within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact Us.
Why Was My Order Cancelled?
There may be several reasons why your order may have been cancelled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used your store Credit. You will receive store Credit.
- In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
- When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.